MODIFY YOUR ORDER
ORDER CANCELLATION
Customers may cancel an order at any time before the order has been shipped. Once an order has been shipped, it can no longer be canceled.
MODIFY ORDER
During the processing time, and before the order is shipped, customers may request changes to their order. This may include updating shipping details or making adjustments to the order information.
HOW TO MODIFY OR CANCEL AN ORDER
To request a modification or cancellation, please contact our support team via email at support@chisnz.com.
Email Subject Line:
Modify or Cancel Order – Your Order Number
Please Provide the Following Information:
- Order number
- Proof of purchase
- Correct name and shipping address
- Details of the requested modification or cancellation
RESPONSE TIME
Please allow up to 24 hours for our support team to respond. We will review your request, inform you of the current order status, and confirm whether the modification or cancellation can be completed.
REFUNDS FOR CANCELED ORDERS
If your order is successfully canceled before shipment, you will receive a full refund. Refunds are typically processed within 10 days.
FURTHER INQUIRIESFor any additional questions or assistance, please contact our support team at support@chisnz.com.